Wilson Partners are a fast growing firm of Chartered Accountants specialising in providing commercial and pro-active advice to clients from their base in the Thames Valley. Following a recommendation from an existing client we met with the two founders who were leaving large practices to set up on their own.
Coming into a project so early on allowed us to specify systems that would be cost-efficient and scale with the business. We installed a small business server with virtualisation and a VoIP telephone system, backed by our per-user IT support contract.
From the two initial partners in 2007, they now number seventeen employees and counting. Pentangle has supported the firm all the way and we have migrated the IT system twice as the firm has moved to larger premises. The original systems have evolved and scaled admirably to cope with the extra demands and now encompass full offsite disaster recovery.
The disaster recovery service came into its own when one of their servers experienced hardware failure. Whilst it was physically resurrected within 4 hours they experienced less than 20 minutes of downtime as a result of Pentangle’s actions in providing a link to a secure live replica of their server in the Cloud. Pentangle’s support service has resulted in a measurable increased in billable minutes due to effective management of the IT framework.
When Wilson Partners recently established its financial services offering, Pentangle were tasked with providing IT services for this company, with the absolute proviso that there was a fully compliant separation of the two IT systems. This was accomplished through leveraging the existing IT infrastructure, without the need to purchase any extra IT hardware, saving them both money and time.
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