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 “ 3 years of ongoing IT issues, signed up with Pentangle and they are solved within 2 hours, I wish I’d discovered them earlier!” – Darren Smith, Making Business Matter

IT Support

Tired of unpredictable IT support bills?

Having your own dedicated IT support department or IT expert can be very costly not only in terms of set up but also recruitment, on-going training, holiday and sickness cover. Which is why more and more companies in Oxfordshire are making the decision to outsource their IT.

The key business benefits that come from outsourcing your IT support are not just limited to money. You can guarantee data security at remote UK data centres and ensure that you are compliant with recent legislation.

In order to help with your budget we offer fixed price packages from £37.50 +VAT per user per month. Our fixed pricing models have been such a success that we are also proud to say that 93% of our clients over the last 3 years have been from referrals.

Our fixed monthly rates are not only a transparent way of pricing it also offers better value for your business, when compared with the usual break/fix contracts or monthly retainers.

Under a fixed price contract it’s in our best interest to fix problems before they happen and once trouble does occur to fix it in the shortest time possible. You will not be faced with a situation where you are counting the cost of a hardware failure alongside lost business revenue, as a direct result of your IT being down.

Time is money and we get that, which is why we endeavour to close the majority of our support calls within 30 minutes.

This approach has been met with positivity by our clients and we are delighted to be working with over 50 businesses across the local area supporting their IT needs.

So what’s included in our monthly fee?

  • Telephone, remote and on-site support (covered in the contract) for your entire IT infrastructure
  • Site visits to fix any issues (we will only charge you for the parts)
  • 24/7 monitoring and alerts
  • IT support desk 5 days a week 9.00am to 5.30pm
  • Discounted rates on other services (systems audits, installation of new equipment and consultancy.)

The customer experience is at the heart of everything we do and trust is an integral part of that. We will work with you to seek out alternative IT solutions that make your working day easier and your IT better.

Need more from your IT support and what we offer doesn’t meet your exact requirements? Call us today and we can discuss what you need. Call 01844 318131  or email ask@pentangle.co.uk

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